The CX Blog






It's CSN's big Christmas give-away! Download and watch with your team, real-life insights and experiences in how to develop successful strategies to achieve Excellence in Customer Journey Mapping and Excellence in Complaint Management

18 Nov 2019

CSN are the UK accreditor for the World's first Customer Experience Standard - ICXS. Join 178 organisations and over 15,000 individuals across the world, in achieving the ICSX Standard and the globally-recognised achievement of delivering Customer Service Excellenc...

7 Nov 2019

An overview of CSN's Excellence in Customer Journey Mapping (CJM) webinar. We have supported customers for over 25 years now, to get this crucial CX tool correct.

11 Oct 2019

With so many social platforms available to customers nowadays, clever marketing campaigns are no longer enough for organisations to build trust and confidence. Customers demand that promises are delivered and are quick to share with others, if that's not the case.

10 Oct 2019

The role of there Leadership Team is crucially important when it comes to delivering Customer Service Excellence. The approach and determination shown by the Leadership Team to drive Customer Service Excellence, directly influences the level of employee engagement.

9 Oct 2019

The power that organisations can leverage by consistently recognising their employees' achievements is huge.

8 Oct 2019

The importance of Customer Experience Training when developing the necessary skills and behaviours needed for Customer Service Excellence

7 Oct 2019

The importance of gaining meaningful customer insight in delivering Customer Service Excellence #NCSW2019

4 Oct 2019

National Customer Service Week 2019 Starts Next Week!

National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

The daily themes are as f...

25 Sep 2019

The team here at CSN have been supporting our customers in improving their Customer Complaints Management for over two decades now.

During that period, customer expectations have changed, as has technology of course.

Thus, the pressure to at the very least keep pace wi...

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