It's CSN's big Christmas give-away! Download and watch with your team, real-life insights and experiences in how to develop successful strategies to achieve Excellence in Customer Journey Mapping and Excellence in Complaint Management
CSN are the UK accreditor for the World's first Customer Experience Standard - ICXS. Join 178 organisations and over 15,000 individuals across the world, in achieving the ICSX Standard and the globally-recognised achievement of delivering Customer Service Excellenc...
With so many social platforms available to customers nowadays, clever marketing campaigns are no longer enough for organisations to build trust and confidence. Customers demand that promises are delivered and are quick to share with others, if that's not the case.
The role of there Leadership Team is crucially important when it comes to delivering Customer Service Excellence. The approach and determination shown by the Leadership Team to drive Customer Service Excellence, directly influences the level of employee engagement.