Whether customer insight is collected via telephone, email or increasingly a mixture of the two, CSN are becoming the partner of choice for the delivery of high quality customer surveys and feedback for organisations of all shapes and sizes.
Added to the 20+ years we have been successfully gathering and analysing customer feedback for our own clients, no other supplier delivers the level and depth of service that CSN does:
Fully UK based research and analysis teams
UK and multi-lingual (currently 27 languages) team members
NPS™ (Net Promoter Score) research undertaken
All research undertaken to and above MRS standards
Complete end-to-end service delivered; advice on/build of customer survey, fully planned and project managed within customer’s required time frame, research delivered, full analysis and visual representation across data gathered, full report produced including recommendations, formal presentation of results.
Ability to successfully turn-around literally thousands of surveys inside a couple of weeks if required.
No minimum or maximum volume requirement
Hassle-free, highly experienced, single point of contact from CSN, to project-manage the entire end-to-end process seamlessly and within agreed timescales.
Learn more about partnering with CSN to cost effectively outsource the generating, collating, analysing and reporting of your crucial customer feedback.
CSN: Supporting UK business towards the pursuit of customer service excellence for over two decades.
Get in touch for a brief chat or email conversation regarding how CSN could help you generate your crucial customer feedback in a much more cost-effective way than doing so in-house.