The week before Christmas is often unique for those working up until the big day. For many, it represents a time that is a little less frantic and usually a bit more of a relaxed atmosphere as well. And well deserved too!
A factor for all ambitious companies which requires continuous focus however, (so that standards are never allowed to drop) is delivering a positive Customer Experience.
And so, with those two points in mind (a little more time in the working day and the importance of continually delivering the best Customer Experience possible), then maybe you have the time to catch up on some research and expert advice on optimising your company's Customer Experience strategy by having a good look around our FREE CX Resources section within the CSN website....packed full of CX Training Videos, White-papers, Pre-recorded Webinars etc.
Click HERE and check out the categories to choose from....there are lots of different resources to download, covering topics from Complaint Handling, through to Customer Service training...and best of all, they are ALL free!
Happy Christmas week from us at CSN and of course, Happy Christmas itself to one and all 🎅🏻