On Wednesday 26th September 2018 @ 11.00am, CSN's Founder and MD, John Hughes, will be presenting our next free, interactive Webinar. He will cover when/how best to collect and analyse your customer feedback. Also crucially he will cover how best to develop a quality Customer Experience improvement plan by using the findings proactively.
As the UK's leading Customer Experience consultancy, CSN have been proud to have worked with many different types and sizes of business.
A common theme for many, has been what little action and changes are put in place, following the gathering and even analysis of their own customer feedback exercises.
''The whole point of customer surveys is to gather data and identify gaps in service delivery. But thereafter, improvement only arrives, with action. We acknowledge that for many, even with the results staring at them, solutions and action plans aren't necessarily simple to pull together....during this Webinar, i'll show you how''.
John Hughes, Managing Director, CSN
To join us, on what is going to be an hour of insightful discussion, examples and Q&A around this subject, simply click HERE, to register for the event (Registration takes less than 30 seconds) and we'll send you the link to join the Webinar on 11am 26th September 2018.
CSN Webinars run all year, every year, covering a range of Customer Experience topics (from training through to customer complaint management). To view and/or register for any of our other free, interactive Webinars, please take a look at the list HERE