There are a number of core Customer Experience Solutions that are delivered by CSN teams every year to our customers and one of the most commonly requested, is the end-to-end Customer Satisfaction Survey solution.
CSN Customer Satisfaction Surveys are undertaken over the telephone, email and/or SMS, to suit every client requirement and budget.
Our most common language requirement is English but when relevant for our customer, our operation also currently delivers across 28 additional languages, from within our large multi-national team - we are proud of our outstanding reputation for quality and cost-effectiveness but also the fact we are able to turn around everything from small, right up to the very largest customer survey requirements, swifter than any other supplier.
From our own recently conducted research, the feedback shows that it is our fully end-to-end managed approach for Customer Survey delivery which sets us apart from the rest.
Our complete approach includes;
Building the Customer Survey/Reviewing the Customer Survey to optimise it's effectiveness
Applying full checks and advice around the customer's target data to remain compliant
Agreeing targets and timescales for delivery
Selecting and ring-fencing the team from within our internal resource to deliver the Customer's survey requirements
Gathering the target depth of customer insight and surveys
Full professional Analysis and Patterning of results
Benchmarking against results across similar operations/sectors (where data is available to do so)
Visual and statistical representation of results prepared for our customer
Full set of recommendations regarding enhancements /improvements seemingly required based on results
Full presentation prepared and delivered on site with the customer
Over two decades of delivering Customer Surveys for organisations such as; McCain Foods, IMI Precision Engineering, Home Group, Coopervision, Welsh Water etc has helped hone what is undoubtedly the most effective outsourced Customer Survey solution available in the UK.
See CSN Customer Satisfaction Surveys for more information or get in touch today to discuss how you could trial our service and see for yourself, the cost-effectiveness, depth of insight and CX power that we bring to our customers.