CSN Website Privacy Policy (May 2018)

CSN understands that your privacy is important to you, we respect and value the privacy of visitors to our website and survey participants. The CSN Privacy Policy applies to all personal information gathered by CSN on any prospective and actual customers of the company through the medium of the CSN website (termed as ‘the Website’ below).


Personal Information gathered through the Website


CSN protects the identity of visitors to the CSN website by limiting the collection of personal information. To access certain features and services, we may request a voluntary submission of information such as name, e-mail address, city etc.


We collect and use your information for the following purposes: 

  • To perform the Services requested by you. For example, if you fill out a “Contact Me” web form, we will use the information provided to contact you about your interest in the Services. This data processing is necessary to provide or fulfil a service requested by or for you.

  • To plan and host events. For example, host online forums and social networks in which event attendees may participate, and populate online profiles in relation to the Services. This data processing is necessary to provide or fulfil a service requested by or for you.

  • For marketing purposes. For example, we may use your information to further discuss your interest in the Services and to send you information regarding CSN and our partners such as information about promotions, events, products or services. We will only send you marketing communications and updates about our products, services and events with your prior consent, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications. You can withdraw your consent at any time. 

All personally identifying information collected through the CSN website is used by CSN and its authorised partners to track site usage patterns and statistics, or to deliver services through the site. Such information may also be used by the company for information-request fulfilment purposes unless otherwise indicated.

CSN may also disclose personally identifying information in special legal circumstances. For instance, such information may be used where it is necessary to protect our copyright or intellectual property rights, or if the law requires us to do so.




Security of your personal information


Only authorised personnel and contractors have access to your personal information. Any personally identifying information collected through the site is stored on limited access servers. CSN keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage.


CSN will keep your personal information until such time you contact us to request that it be removed, or it is no longer required for archive purposes.



Storage of your personal information


The information that we collect from you is stored at a destination inside the European Economic Area ('EEA'). We will take all steps reasonably necessary to ensure that your Personal information is treated securely and in accordance with this Privacy Policy.


Rights of Access to your own personal information


CSN will aim to keep your personal information up to date but rely on you telling us promptly if your name, address, telephone number or any other details change.


Under the General Data Protection Regulations effective from 25 May 2018, you have the right to request details of any personal data CSN may securely store about you, CSN will respond to this request within 30 days.


Requests should be in writing, enclosing proof of identification (e.g. a copy of your passport or driving licence) or other documentation confirming your name and address (e.g. utility bill) and be addressed to:


Customer Services Department 

CSN Limited

Creative Industries Centre

Wolverhampton Business Park

Glaisher Drive


WV10 9TG

Email: csn@customernet.com


If you would like to stop receiving marketing information from us or to have any inaccuracies in your personal information updated, please write or email to the Customer Services Department at the relevant address above.



Cookies on our Website


Please refer to our separate Cookie Policy.




Links from our Website


We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website. Please remember that when you use a link to go from our Website to another website, our Privacy Policy will no longer apply.


Your browsing and interaction on any other website, including websites which have a link on our Website, are subject to that website's own rules and policies. Please read the rules and policies relating to that website before proceeding.



If you wish to unsubscribe from any CSN mailing list, we provide instructions on the appropriate web page or communication or please contact us at csn@customernet.com


Acceptance of Privacy Policy Terms and Conditions

By using this site, you signify your agreement to the terms and conditions of the CSN Website Privacy Policy. If you do not agree to these terms, please do not use this site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any modifications. Your continued use of the CSN website following the posting of any changes to these terms will mean that you have accepted those changes.

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Contact us

Customer Service Network
Creative Industries Centre
Wolverhampton Science Park
Glaisher Drive

United Kingdom
WV10 9TG

Email: team@customernet.com

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