'Efficient and Effective Ways to Measure the Customer Experience' webinar (it's FREE & interactive!)
Updated: Mar 11
11.00am TUESDAY 21ST APRIL 2020 (45 MINUTE DURATION)
About This Webinar
In this live CSN webinar, we will explore the most cost effective research channels, the right metrics needed in relationship & transaction surveys and crucially, how to make feedback more actionable by linking it to the customer journey.
Whilst the cost of gathering customer feedback is always a consideration when looking to measure Customer Experience, so too must be the quality of data that is gathered. Customer Experience can only be developed and enhanced, if customer feedback is correctly gathered, measured and of course, acted upon.
Are you willing to make business decisions and investments based on your feedback programme?
The 'Efficient and Effective Ways to Measure the Customer Experience' webinar will explore:
Creating Trustworthy Data
Feedback voice according to value
Make feedback more actionable by linking to the customer journey
Using the right metrics in relationship and transactional surveys
The pros/cons of different survey methods
Protect CX measurement from gaming
Framework for Structured and unstructured feedback
We look forward to you joining us on the day and bring your questions with you, as our webinars are always interactive!
CLICK THE BUTTON ABOVE TO SECURE YOUR PLACE TODAY
(Reserving your FREE slot will take less than a minute to do)
TUESDAY 21st APRIL 2020 @ 11AM (45 MINS)
As with all our webinars, there'll be a Q&A session at the end so you can ask your questions and engage with our Managing Director, John Hughes and the other attendees.
Limited spaces available, in order to keep the discussion manageable for all.
We look forward to you joining us and don't forget to bring your questions!