• John Hughes, MD

'Efficient and Effective Ways to Measure the Customer Experience' webinar (it's FREE & interactive!)

Updated: Mar 11

11.00am TUESDAY 21ST APRIL 2020 (45 MINUTE DURATION)

CSN CX Webinar

About This Webinar

In this live CSN webinar, we will explore the most cost effective research channels, the right metrics needed in relationship & transaction surveys and crucially, how to make feedback more actionable by linking it to the customer journey.

Whilst the cost of gathering customer feedback is always a consideration when looking to measure Customer Experience, so too must be the quality of data that is gathered. Customer Experience can only be developed and enhanced, if customer feedback is correctly gathered, measured and of course, acted upon.

Are you willing to make business decisions and investments based on your feedback programme?

The 'Efficient and Effective Ways to Measure the Customer Experience' webinar will explore:

  • Creating Trustworthy Data

  • Feedback voice according to value

  • Make feedback more actionable by linking to the customer journey

  • Using the right metrics in relationship and transactional surveys

  • The pros/cons of different survey methods

  • Protect CX measurement from gaming

  • Framework for Structured and unstructured feedback

We look forward to you joining us on the day and bring your questions with you, as our webinars are always interactive!

CLICK THE BUTTON ABOVE TO SECURE YOUR PLACE TODAY

(Reserving your FREE slot will take less than a minute to do)

TUESDAY 21st APRIL 2020 @ 11AM (45 MINS)

As with all our webinars, there'll be a Q&A session at the end so you can ask your questions and engage with our Managing Director, John Hughes and the other attendees.

Limited spaces available, in order to keep the discussion manageable for all.

We look forward to you joining us and don't forget to bring your questions!

www.customernet.com

#CXStrategy #customerinsight #FREECXWebinars #customersurveys

Want the latest CX trends to your inbox?

Find our what's happening in the world of CX, in terms of successes, latest software, when CX strategies go wrong etc.

 

Contact us

Customer Service Network
Creative Industries Centre
Wolverhampton Science Park
Glaisher Drive
Wolverhampton

United Kingdom
WV10 9TG

Email: team@customernet.com

  • CSN Linkedin
  • CSN Twitter
  • CSN Google+