• John Hughes, MD

The return of our most popular EVER CX Webinar - Excellence in Complaint Management (and it's co


The team here at CSN have been supporting our customers in improving their Customer Complaints Management for over two decades now.

During that period, customer expectations have changed, as has technology of course.

Thus, the pressure to at the very least keep pace with customer expectations, is a challenge every organisation faces.

Excellence in Complaint Management is more than just a well-trained and knowledgeable front-line team.

Time and investment is also required in the following areas;

  • Leadership & Culture

  • Process

  • Technology and Systems

  • Performance management

  • Systematic Reviews

  • Continuous Improvement

CSN invite you to join our MD, John Hughes on our latest audio/video Excellence in Complaint Management Webinar, which covers the following topics over the steady course of 45 minutes on Wednesday 23rd October 2019 at 11.00am:

  • Background

  • Complaint Environment

  • Complaint Economics

  • Complaint Management

  • Complaint Handling

  • Summary

  • Q&A*

*N.B. The Q&A part of the Webinar always provides a fascinating insight into the issues and concerns of real life attendees to the live Webinar, that add even greater depth/insight into the discussion.

In order to book your place right now to the complimentary 'CSN Excellence in Complaint Management' webinar on 11am Wednesday 23rd October 2019, just simply click HERE and we'll get you booked in.

Before all the places are gone.

CSN: Supporting UK companies in the pursuit of customer service excellence for over two decades.

Get in touch for a brief chat or email conversation regarding how CSN could help you enhance your pursuit of Customer Excellence.

It’s what we do.

#customercomplaints #complaintsresolution

Want the latest CX trends to your inbox?

Find our what's happening in the world of CX, in terms of successes, latest software, when CX strategies go wrong etc.

 

Contact us

Customer Service Network
Creative Industries Centre
Wolverhampton Science Park
Glaisher Drive
Wolverhampton

United Kingdom
WV10 9TG

Tel:     01902 311 641

Email: team@customernet.com

  • CSN Linkedin
  • CSN Twitter
  • CSN Google+