Every organisation involved with the pursuit of customer excellence not only needs clear values, but also have them ingrained into everybody who works there, in order that they become the behavioural norm.


Values should not be forced onto a team but need to be accepted, believed, inspirational and the bedrock for behaviours.

Values also very much underpin the Brand Promise.

Our own Values are:

  • Friendly

  • Informed

  • Responsive

  • Service Focused

  • Trustworthy

Want the latest CX trends to your inbox?

Find our what's happening in the world of CX, in terms of successes, latest software, when CX strategies go wrong etc.


Contact us

Customer Service Network
Creative Industries Centre
Wolverhampton Science Park
Glaisher Drive

United Kingdom
WV10 9TG

Email: team@customernet.com

  • CSN Linkedin
  • CSN Twitter
  • CSN Google+