Welcome to your: 

Customer Excellence Resource Centre

Below you will see the CX resources categories to help you find what you are looking for.


Everything you see in this section is available at no cost or obligation, all we ask in return is that you provide us with your name, organisation name and email address when downloading any of our resources, so that a) we can be clear we are supporting genuine Customer Service professionals and b) that we can keep you up to speed with any updates, changes, latest ideas or practices from the world of Customer Excellence - other than that, feel free to use this Resource Centre as often as you like - and don't forget to keep popping back as we regularly add to it (bookmark it today!).

Customer Excellence resource centre : Categories at a glance

CSN Webinars (Previously recorded)

This section of the CX Resource Centre contains some incredibly insightful Webinars, all pre-recorded, and presented by our MD on a number of CX topics, with an added bonus of them being interactive and including customer feedback and thoughts - recommended section for CX professionals wanting to hear real CX solutions to real CX problems.

Whitepapers (How to Guides, Insight, Research etc)

A series of Whitepapers that can be downloaded, covering a range of CX areas, including; 'How to' Guides, Latest CX Insight, CX Research, CX Case Studies etc - Very useful for those CX Professionals needing to pull key CX information, stats and guidance together.

Training (Videos, Training Programmes, Guides)

This section provides lots of CX Training content and even FREE CX Training Videos that a number of our customers have used over the years - Extremely useful section for CX Professionals with the responsibility of coaching and developing Customer Service teams in the very latest CX Training techniques and interactive styles.

ICXS (Guide to, Case Study)

This section contains Guides and Case Studies about The International Customer Experience Standard (ICXS) accreditation, covering what it involves and companies that have undertaken it - perfect for CX professionals looking for an internationally acclaimed CX Accreditation to aim for. ICXS is the WORLD'S first and currently only globally-recognised Customer Experience Accreditation and it's available in the UK, by partnering with us at CSN.

CSN Company Brochure

This section contains our company brochure which gives you the full understanding of what we do, who we do it for and why CSN is regarded as the UK's leading Customer Excellence support organisation - For those CX Professionals who would like to understand more about the history, the experience, our customers and our team at CSN.

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Customer Service Network
Creative Industries Centre
Wolverhampton Science Park
Glaisher Drive

United Kingdom
WV10 9TG

Email: team@customernet.com

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