CUSTOMER SERVICE TRAINING
A big advantage of operating within the world of delivering Customer Service Training for over two decades, is that we have huge depth of insight into what our own customers want or need, rather than them having to fit around the services we provide.
Delivering Customer Service training is no different.
Below are our four, sector-leading Customer Service Training Solutions, which naturally we tailor and personalise around our customer's requirements and to suit any budget.
Click beneath any of the four images below, for more detail on which format would develop your team's overall Customer Service Excellence, in the most efficient way possible for your organisation:
FREE Customer Service Training Videos from CSN:
As part of our role as leading Customer Service consultants in the UK, we are proud of the legacy of becoming synonymous with being a source of insight and advice for many.
We offer many FREE and available CX Resources (see our CX Resource Centre for more CX Webinars, Videos, Whitepapers etc used by many organisations around Europe).
Below for example, you are able to simply click the 'Play' button and enjoy the first of three FREE Customer Service Training Videos which we have put together.
Our three FREE CX Training videos each covers one critical skill (or Super Skill as we call them) which must be present to be able to deliver Customer Service Excellence:
Super Skill 1: Being acutely aware of service excellence (Training Video below)
Super Skill 2: How to be personable
Super Skill 3: How to personalise your service each time
Once you have watched the CX Training Video above and hopefully, seen great value in it and you want us to send you all 3 FREE videos in the series, click below and we'll send them to you ASAP. Simple as that.
PROBLEMS WE SOLVE - CUSTOMER SERVICE TRAINING IS NOT IMPROVING THE TEAM
With over 20 successful years supporting over
400 organisations with their CX training, we can confidently state that CSN operates the UK's most effective customer service training approach. The content, how it's delivered, the on-going measuring through state of the art software etc. will be the precise shot in the arm you need to move forward.
CSN have an unrivalled depth of experience supporting our customers with effective
investing into the customer service teams, we are seeing standards fall and our target complaint
to remain elusive.
Don't just take our word for it...
Our customers are the one's in the best position to judge the positive results that we help them achieve;
''I doubt we would have got to this in such a well-planned and focussed way without the help of CSN and with the addition of their Mapovate software to help us capture and then review and refine the process as we implement changes. I now feel we are in a great position to make some real changes to the benefit of the customer. Thank you CSN for helping us get this far''
Trudie Wright, Head of Customer Services
Contact us today to start discussing how to super-charge your journey to Customer Excellence
+44 (0) 1902 311 641