CUSTOMER SERVICE CONSULTANCY
The power that CSN brings to our customers in terms of insight, advice and support, is a direct reflection of successfully partnering with hundreds of companies, of all shapes and sizes, over the past 20 years and helping to resolve their individual and bespoke customer service challenges.
We are a team of highly experienced and highly passionate Customer Service Consultants, priding ourselves on helping customers to cost-effectively achieve their goal of Customer Service Excellence.
20+ years of extensive and successful experience in helping support a huge amount of customers, with their Journey to Customer Service Excellence has resulted in the development of CSN Edge™, which is our customer experience improvement model, upon which all of our customer consultancy projects sit.
Every customer is different due to many factors; how far down the Journey they are, the CX capabilities of their teams, customer satisfaction feedback etc. What this means is that when we are asked to analysis, develop, train and recommend, which steps we propose are needed for the customer to start delivering consistent customer service excellence, are usually unique to that customer.
However, the proven structure and manageable processes we use every time, making sure that both the customer goals and timescales are met, as well as crucial and sustainable results achieved, we term 'CSN Edge™', as shown below:
Whether its measuring feedback, reviewing processes, bench-marking against competitors or training your people, it all comes down to continuous improvement.
Your customers will demand it, and their expectations will be continually rising too as other organisations they deal with will be setting new benchmarks.
So to stay competitive in the game, you have to keep moving forward.
Whether its mapping your customers' journey, protecting your organisations service brand promise or any other aspect of customer service, CSN are here to help. And in CSN Edge™, we have the perfect support platform ready for you, to get there in the most efficient and cost-effective way possible.
'Our customers always receive personalised,
practical, cost-efficient support and solutions from our team, on their journey to evolve and improve their pursuit of Customer Excellence'.
John Hughes, Managing Director, CSN
Ask the expert
PROBLEMS WE SOLVE - WIDE GAP BETWEEN BRAND PROMISE & REALITY
Problems we solve - Turnover of staff is affecting our CX results
At CSN we have worked successfully with many organisations facing such ongoing issues. Employee satisfaction is DIRECTLY linked to your ability to deliver CX. The starting point for the solution is to gain clear insight into what your employees think/want and develop an improvement strategy.
CSN have an unrivalled depth of experience supporting our customers to identify the key drivers of employee satisfaction.
The cost, consistency and end-results of your CX strategy are being badly affected by high staff attrition. It's starting to feel like delivering Customer Service Excellence is impossible.
Don't just take our word for it...
Our customers at CSN are the one's in the best position to judge the positive results that we help them achieve;
Contact Us today to start discussing how to super-charge your journey to Customer Excellence
+44 (0) 1902 311 641
''I doubt we would have got to this in such a well-planned and focussed way without the help of CSN and with the addition of their Mapovate software to help us capture and then review and refine the process as we implement changes. I now feel we are in a great position to make some real changes to the benefit of the customer. Thank you CSN for helping us get this far''
Trudie Wright, Head of Customer Services