ICXI SERVICE EXCELLENCE ACCREDITATION
In 2012 CSN were proud to be selected by The International Customer Experience Institute - ICXI (formerly known as TICSI) to become their UK Regional Partner, to operate the rights in awarding the World's first Customer Experience Standard - The International Customer Experience Standard (ICXS) accreditation to those organisations achieving only the highest levels of consistent Customer Excellence.
Naturally it's a huge honour for our team to be recognised by ICXI as the strongest CX support partner they identified within the UK. The partnership means that in addition to the 20+ years of operational experience that we bring to the table for our customers, CSN is also able to provide THE most coveted international service excellence framework, benchmarking and accreditation platform, available in the world today.
It is the benefits that our partnership with ICXI brings to our customers, which is where the real strength lies:
Download our Case Study which outlines what was involved during the process of accrediting our customer Kallidus, when they became the first UK organisation to achieve what is now THE internationally renowned
Accreditation for Customer Service Excellence
PROBLEMS WE SOLVE - WIDE GAP BETWEEN BRAND PROMISE & REALITY
Successfully managing an organisation's Customer Experience, involves significantly closing the gap between expectations taken from the Brand Promise and the actually reality as seen through the eyes
of the customer.
CSN have an unrivalled depth of experience supporting our customers to cost-effectively achieve,
closing the gap.
The overall service that your organisation is supposed to be delivering for your customers, seems at odds to the
feedback and complaints which you regularly receive.
Don't just take our word for it...
Our customers at CSN are the one's in the best position to judge the positive results that we help them achieve;
''I doubt we would have got to this in such a well-planned and focussed way without the help of CSN and with the addition of their Mapovate software to help us capture and then review and refine the process as we implement changes. I now feel we are in a great position to make some real changes to the benefit of the customer. Thank you CSN for helping us get this far. ''
Trudie Wright, Head of Customer Services
Contact Us today to start discussing how to super-charge your journey to Customer Excellence
+44 (0) 1902 311 641