Welcome to your: 

Customer Excellence Resource Centre


As with all the categories of CX resources that we have put together for our website visitors and CX professionals to benefit from, it's packed full of 20 years + experience and insight into best practice and insight within the world of Customer Service Excellence....


Please click on the relevant button to download anything you see here and all we ask is you provide us a few snippets of information in return so that we are able to keep you up to date in future as we constantly add to this Resource Centre:

Customer Journey Mapping Webinar

Recorded: 19/01/2017

Service & Accreditation


Recorded: 28/02/2017

Customer Complaints


Recorded: 22/03/2017

Voice of the Customer Measurement


Recorded: 11/04/2017

Social Media and the Customer Experience


Recorded: 03/05/2017

A strategic approach to Customer Excellence


Recorded: 08/06/2017

Customer Excellence Training


Recorded: 15/03/2018

The link between Employee Engagement & Customer Service Experience Webinar

Recorded: 14/06/2018

The 9 best practices of #CEX winning organisations Webinar

Recorded: 12/07/2018

Measuring & Improving the

CX Webinar

Recorded: 26/09/2018

Customer Journey Mapping - to improve #CEX fix what matters most Webinar

Recorded: 11/10/2018

Delivering Excellence in

Customer Complaint


Recorded: 15/11/2018

If there is anything else you'd like to ask us or to find out what other Webinars we have available please hit the button below. Let's chat!

Want the latest CX trends to your inbox?

Find our what's happening in the world of CX, in terms of successes, latest software, when CX strategies go wrong etc.


Contact us

Customer Service Network
Creative Industries Centre
Wolverhampton Science Park
Glaisher Drive

United Kingdom
WV10 9TG

Email: team@customernet.com

  • CSN Linkedin
  • CSN Twitter
  • CSN Google+