CX TIPS OF THE DAY
Every day our Managing Director, John Hughes (@Cexhelp), tweets out a popular 'CX Tip of the Day' such is his passion for helping and supporting companies with their drive for delivering ever-improving Customer Experience.
Below is an insight into his 25 years at the forefront of the UK Customer Service Excellence sector:
Do you have a CX question or opinion that you'd like to discuss? We are all ears and delighted to help...it's what we do.
Good Customer Journey mapping should focus on emotions, feelings and values and not processes and procedure @Mapovate_Tweets
#CEX Complaints are not the worst thing that can happen but it might feel that way. Customers who leave and don’t come back are the worst thing that
Beware: Passives may seem relatively happy but with the right incentive they could easily leave for competitor. @ticsi