''After more than two decades of CSN, we've worked with an array of customers in the UK and across the World, from small, focused businesses to some of the largest brands on the planet. We take great pride in evolving our skill set and resources, in line with the ever-changing face of customer and employee expectations.''
John Hughes, Founder and Managing Director of CSN, Customer Experience consultancy
Customer Service Network (CSN) is the UK’s leading independent customer experience consultancy and service excellence support organisation.
We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions that make a real difference to the customer experience.
We provide support for every step of the service excellence journey including; customer service excellence assessment and accreditation, customer and employee feedback surveys, CX training, benchmarking against competitors/other sectors, people development and complaint management.
Our customers see significant benefits including differentiation from their competitors, cost savings, people engagement, a service excellence reputation, improved customer satisfaction, loyalty and advocacy and most importantly, a return on their investment.
Over the last 20 years we have conducted and analysed over 1 million surveys on behalf of our customers!
Recognised leaders in our field
In 2012, we were exclusively selected as UK regional partner of The International Customer Service Institute, and have exclusive rights to provide The International Standard for Service Excellence in the UK, which is a globally recognised, elite standard of service excellence accreditation.
This partnership allows our team to further support the service excellence journey with a range of global products and services that help our customers to be amongst the very best in their field.
Being awarded The International Standard for Service Excellence (TISSE) enables the very best organisations to focus their attention on the delivery of excellence in service quality while at the same time gaining international recognition of success through formal, professional certification.