HELPING TO DELIVER SERVICE EXCELLENCE SINCE 1997
CSN HAS LED THE UK CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT SUPPORT INDUSTRY FOR OVER TWO DECADES.
WHERE WE LEAD, OTHERS FOLLOW.
With experience, comes knowledge. Whilst every solution is bespoke to the exact requirements of our customer, we make sure we optimise cost efficiency every time.
It's always the customer who decides if you are delivering Customer Excellence. And we are no different! Find out what your own customers say about working with us.
Helping to support organisations with their Journeys to Customer Excellence for 20 years+, means a lot of insight, support and complimentary tools to share with you.
CSN confirmed as the UK's leading Customer Service Excellence consultancy
Naturally it's a huge honour for our team to be recognised by TICSI as the strongest CX support partner they identified within the UK.
The partnership means that CSN are able to support those customers wishing to achieve Customer Excellence and become recognised for it, through one of the most coveted internationally-recognised service excellence frameworks in the world today.
In 2012 TICSI selected CSN to be their UK partner for TISSE, CSN now provide fully certificated Customer Service Training
Find out the latest happenings within the world of Customer Excellence today
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HOW WE TRANSFORM OUR CUSTOMERS:
Differentiation from the competition
Reduced operational costs
Improved Employee Engagement
A reputation for Service Excellence
Higher levels of Customer Satisfaction
A positive return on investment
You'll have to go a long way to find anybody as passionate about improving CX as our MD, John Hughes...click below to see his daily 'Tips of the Day' Tweets