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We were delighted to be the first UK organisation to achieve the TISSE standard and it is great to have now have achieved re-accreditation with a significantly increased score. This has been achieved by focussing on areas highlighted in our original TISSE certification report and by working hard to put in place a robust Customer Excellence programme.
Our ultimate quality goal is that 95% of our customers will score us as good or excellent. Through working with CSN and TICSI in our recent assessment and re-certification we have clearly identified how we can move forward and increase our customer satisfaction levels and further enhance their journey with Kallidus.
Rob Caul, Kallidus