Best banks for customer service revealed: First Direct top, Santander bottom in Which? poll 29th September 2011 Top five: We round up the best banks for customer service First Direct has once again been voted the best bank in the UK for customer service by Which? magazine readers. The HSBC-owned telephone and internet bank clocked Read More…
Sep 272011
CSN’s new-look website is now live – why not check it out? It’s been improved to help you on your journey to service excellence. A really simple step-by-step guide takes visitors through each stage of the journey – from customer surveys to benchmarking. “It doesn’t matter whether you’re at the start or have already set Read More…
Customer Service Network (CSN) has been chosen by Home Group, a major UK affordable housing organisation, to join them on their journey to customer service excellence. Home Group is partnering with CSN to deliver a customer service improvement programme. CSN will be making 1,500 calls per month to customers about repairs, complaints, gas servicing and Read More…
Sep 262011
TalkTalk was the most complained about telephone and broadband provider in the first six months of 2011, according to telecoms regulator Ofcom. The company, which currently sponsors ITV’s The X-Factor, had more complaints about its phone service between April and June than BSkyB, BT Retail and Virgin. More of its broadband customers also complained during Read More…
Sep 192011
Retailers are seen as providing the best customer service levels in the UK, but banks, car-makers and utilities firms lag behind in this area, a study has found. Econsultancy, the insights group, surveyed 2,000 consumers in the country to gain an understanding of their experiences with companies in various industry sectors. Overall, 47% of respondents suggested that Read More…
Poor customer service could cost UK plc £850bn by Chloe Rigby UK plc could be missing out on close to £850bn in sales because of poor customer service, according to a new study. The survey, carried out for multichannel retailer Best Buy UK, found that some 85% of consumers would go out of their way to Read More…
