Best banks for customer service revealed: First Direct top, Santander bottom in Which? poll 29th September 2011 Top five: We round up the best banks for customer service First Direct has once again been voted the best bank in the UK for customer service by Which? magazine readers. The HSBC-owned telephone and internet bank clocked Read More…
Customer Service Network (CSN) has been chosen by Home Group, a major UK affordable housing organisation, to join them on their journey to customer service excellence. Home Group is partnering with CSN to deliver a customer service improvement programme. CSN will be making 1,500 calls per month to customers about repairs, complaints, gas servicing and Read More…
Sep 192011
Retailers are seen as providing the best customer service levels in the UK, but banks, car-makers and utilities firms lag behind in this area, a study has found. Econsultancy, the insights group, surveyed 2,000 consumers in the country to gain an understanding of their experiences with companies in various industry sectors. Overall, 47% of respondents suggested that Read More…
