Customer Service Network (CSN) has been chosen by Home Group, a major UK affordable housing organisation, to join them on their journey to customer service excellence. Home Group is partnering with CSN to deliver a customer service improvement programme. CSN will be making 1,500 calls per month to customers about repairs, complaints, gas servicing and Read More…
Sep 272011
John Hughes, Managing Director of CSN, will be leading the debate on the relationship between customer service and quality at a national conference. He will be joining Daisy McAndrew, Economics Editor at ITN news on the panel at the Chartered Quality Institute Conference 2011 on 30 November. Andrew McMillan, leader of John Lewis’s award-winning customer Read More…
