CSN’s new-look website is now live – why not check it out? It’s been improved to help you on your journey to service excellence. A really simple step-by-step guide takes visitors through each stage of the journey – from customer surveys to benchmarking. “It doesn’t matter whether you’re at the start or have already set Read More…
Sep 272011
Customer Service Network (CSN) has been chosen by Home Group, a major UK affordable housing organisation, to join them on their journey to customer service excellence. Home Group is partnering with CSN to deliver a customer service improvement programme. CSN will be making 1,500 calls per month to customers about repairs, complaints, gas servicing and Read More…
