Do organisations really want to their customer service to be excellent? At a recent workshop with around 20 different UK organisations, I read some lines from their websites. All but one of them claimed that they ‘wanted to be excellent’ although not all in the same way – but the word excellent was still used. Read More…
Oct 282011
National Customer Service Week is an opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. Don’t forget to vote in our poll. How will social media effect the delivery of customer service?
