TalkTalk was the most complained about telephone and broadband provider in the first six months of 2011, according to telecoms regulator Ofcom. The company, which currently sponsors ITV’s The X-Factor, had more complaints about its phone service between April and June than BSkyB, BT Retail and Virgin. More of its broadband customers also complained during Read More…
Sep 262011
Poor customer service could cost UK plc £850bn by Chloe Rigby UK plc could be missing out on close to £850bn in sales because of poor customer service, according to a new study. The survey, carried out for multichannel retailer Best Buy UK, found that some 85% of consumers would go out of their way to Read More…
LONDON—U.K. gas and electricity market regulator Ofgem said Wednesday it has finedCentrica PLC’s retail unit British Gas £2.5 million ($4.1 million) for failing to properly address customer complaints. British Gas has already improved how it handles complaints. However, the regulator said in a statement “the fine is a warning from Ofgem that all energy companies must Read More…
