Customer Service Assessment
Are you ready for the journey to service excellence but don’t know where to start?
Or have you already begun and want to know how you’re getting on? You need an independent view to check your progress so you can plan your next move?
Wherever you are on your journey, CSN can help.
Service Excellence Starter Pack
We provide an initial assessment of your service and a report with recommendations on the way forward. A dedicated CSN service Excellence Mentor will support you and help you to develop a 12-month plan. We’ll also carry out a brief survey to understand your customers’ needs and expectations.
Service Excellence Assessment
Our in-depth on-site assessment will tell you your current position and our detailed report will provide the insights, recommendations and next steps to help you progress on your journey.
Service Excellence Accreditation
Think you are excellent already? Our independent assessor will check your submission and complete an on-site check list. We’ll then provide a report and a rating against our 5-Star service Excellence Model.
Want to know more? Click here to request further details or call 01902 311641.
