Customer Service Consultancy
CSN is the leading independent service excellence organisation in the UK.
We’ve been supporting organisations since 1997 with every aspect of customer service. This includes strategy, processes, change management, customer feedback surveys, benchmarking, training and complaints.
We now specialise in service excellence because this is what we believe organisations should aspire to deliver if they want to truly deliver great service.
Although we don’t consider ourselves as consultants, we do offer support in a number of ways.
Service Excellence Mentor
If you have a long-term view of reaching your goals and want constant support from us, we’ll provide a service Excellence Mentor for a fixed number of days. This way we get to really know and understand your organisation. When our mentors aren’t on site helping you, you will know they are only a phone call away.
CSN Consultancy
For short-term support, we can provide an expert in any area of customer service at a daily rate.
Want to know more? Click here to request further details or call 01902 311641.
