Customer Service Surveys
You really should measure how you’re doing against your customer expectations all the way through your journey.
We design and deploy surveys that ask the right questions and, therefore, identify the insights, strengths, weaknesses and improvements that customers will really value.
Any survey is only as good as the data it provides and what you then do with that information. CSN surveys are designed with this in mind and our customers are able to make significant steps forward based on the findings.
We can provide surveys using the main feedback channels such as telephone, email and paper, or a combination of them. We focus on excellence so our aim is to capture the longer-term trends and the immediate actions you can take. Our reports and presentations bring the findings to life and prioritise actions so you concentrate on what matters.
These surveys work in exactly the same way but focus purely on how complaints are handled. Any organisation that handles problems and issues in an excellent way will have customers who are very loyal advocates. Our surveys can help you to be one of these organisations.
service excellence is always about your people. So our employee surveys are designed to measure much more than “staff satisfaction”. We link the questions to service, so we can find out what is preventing your people from delivering the service your customers want and expect.