CSN Sector Insights

CSN – Customer Service specialists helping firms in the Holiday sector dramatically improve their Customer Journey Experience

With the effect of Brexit already apparent through a weaker Sterling, the UK holiday sector is enjoying strong growth.

Naturally, however, with growth comes more strain on delivery, which when coupled with managing seasonal complications, is resulting in an increase in customer complaints across some parts of the sector too.

There has never been a better time to partner with CSN: the UK’s leading independent customer excellence organisation in the Holiday sector.


John Hughes, Founder and Managing Director, CSN

Who we’ve worked with…


CSN worked closely with CITF to understand our business and our needs before putting together an innovative training package that delivered on all our key objectives. The training was completely tailored to match our specific technical capabilities and delivered to a timescale that fitted our operational requirements. Any feedback from the early participants was immediately considered and improvements to the training content and how it was delivered were made. In all the training provided was excellent and added value to overall customer service improvement programme.

Spencer Pettit, Business Development Manager, Camping in the Forest

Case Study

CSN have worked with Camping In The Forest for more than five years, helping them to develop a best practice customer service strategy. We’ve also worked with many other companies in the sector including Forest Holidays, Camping & Caravanning Club, Royal Caribbean and Away Resorts.

This downloadable white paper outlines how holiday companies can deliver an excellent experience for their customers by adopting a strategic, consistent approach and developing a service excellent culture.

Click here to download the Delivering Holiday Service Excellence Whitepaper and see how we’ve helped Travel & Leisure Businesses deliver Service Excellence.


Find out more

Customer Service Nework work closely with a range of businesses across the Travel & Leisure Sectors.

Call us on 01902 311641 or click here to get in touch to find out more.

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