Customer Service Training
People make the difference when it comes to delivering excellent service – this is an undisputed fact. A computer system, process or, even a brand, is only as good as the people behind it.
And we’ve never seen a service excellence organisation that isn’t full of excellent people.
We don’t believe in a ‘sheep dip’ approach. Every organisation has people who have very specific training needs – we review these needs and develop a programme accordingly.
We can develop and deliver bespoke training courses for your people on any area of service excellence. Talk to us about your specific requirements.
CSN Academy Workshops
Our workshops are a great way to learn in a friendly, interactive environment full of like-minded people. They are not training courses but they do cover a whole range of service excellence subjects. Workshops are a tremendous source of best practice and new ways of thinking. These include:
- Tools & Techniques for Continuous Improvement
- service Excellence Strategy, Vision and Values
- People Engagement
- Customer Journey Mapping
- Customer & People Measurement
- Complaint Management and Handling
- Customer Care & Relationship Management