CSN joins Home Group on Their Journey to Excellence

Customer Service Network (CSN) has been chosen by Home Group, a major UK affordable housing organisation, to join them on their journey to customer service excellence.

Home Group is partnering with CSN to deliver a customer service improvement programme. CSN will be making 1,500 calls per month to customers about repairs, complaints, gas servicing and other customer touch points.

Darren Young, CSN’s Business Development Director, said: “They wanted to partner with someone who will not only measure customer feedback, but analyse it, and help to make actual improvements.”

Adam Stewart, Head of Customer Insight and Development at Home Group, said: “We are determined that our customer insight is sought professionally and independently, but also with care.

“Working as a partnership was a key driver for us and CSN are not only demonstrating this approach but have become a critical friend to help us deliver a brilliant customer service experience.”