Date: Wednesday 10th October 2012
Location: London
Customer intelligence is a key cornerstone of any service excellence strategy. This event will demonstrate best practice in gathering and using customer feedback (of their specific experience) to create actionable insights and improvements. Net Promoter is a growing measure based on customer advocacy and “word of mouth” and will also be covered in this event.
Cost:
This event costs £250+VAT per person
CSN Customers with an “Events Package” are eligible for one free place
To book a place onto this event, please Click Here
