Date: Tuesday 28th February 2012
Location: London
It’s all very well having data but it has to have some context. This event will help you to understand how to make benchmarking effective, and also to use it both inside your sector to compare against your competition or peers, and outside of your sector to compare against the best service organisations and see how good you could be.
Agenda:
10:00 Registration and Welcome
10:30 Introduction to Benchmarking
- The Role of Benchmarking
- Types of Benchmarking
11:00 David King, Financial Services Compensation Scheme
11:40 Coffee
12:00 Tim Hughes, Dwr Cymru Welsh Water
12:40 Q&A with Speakers
13:00 Lunch
13:45 Industry-related Breakout Session & Discussion Groups
- Barriers
- Advantages
14:20 CSN Benchmarking
14:45 Event Summary
15:00 Close
Cost:
This event costs £250+VAT per person
CSN Customers with an “Events Package” are eligible for one free place
To book a place onto this event, please Click Here
