Date 22-23 May 2012, Heathrow, London European Customer Experience World – the premier event for Customer Experience professionals in Europe – is being held at the new Hilton Hotel, Terminal 5, Heathrow, on the 22nd-23rd May. With over 40 speakers attending, and 29 hours of content crammed into two days, ECEW features presentations from some Read More…
Apr 262012
Date: Thursday 14th June 2012 Location: London CSN are proud to introduce our partnership with The International Customer Service Institute and this event launches “The International Standard for Service Excellence” in the UK. We will be demonstrating the standard at the event and also looking at the features and benefits. The standard includes a robust site Read More…
Jan 202012
Date: Tuesday 3rd July 2012 Location: Birmingham Ever wondered how the excellent organisations do it? We have worked with some of the very best and over the years we have developed a tool kit of best practice that we share with you in this workshop. From lean thinking and Six Sigma through to measurement and customer journey Read More…
Jan 202012
Date: Wednesday 12th September 2012 Location: London In 2012 we focus on the Call Centre sector to show how service excellence should be a vital part of their strategy. This event is open to call centres of all sizes and from any sector. We will have guest speakers from service excellence call centres who will Read More…
Date: Wednesday 10th October 2012 Location: London Customer intelligence is a key cornerstone of any service excellence strategy. This event will demonstrate best practice in gathering and using customer feedback (of their specific experience) to create actionable insights and improvements. Net Promoter is a growing measure based on customer advocacy and “word of mouth” and Read More…
Jan 202012
Date: Thursday 8th November 2012 Location: London The third CSN conference will bring in speakers from the UK’s best organisations to share their thoughts and experiences on other key service excellence topics. To book a place onto this event, please Click Here
Jan 202012
Date: Tuesday 4th December 2012 Location: London People are the most important part of any organisation, and will be the key to whether they achiever service excellence or not. At this event we will hear from guests speakers from organisations that have truly engaged their people and reaped the benefits. Cost: This event costs £250+VAT Read More…
