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Bovis Homes to clear Customer Service backlog before 2018
“Isn’t a shame that many UK organisations only take the Customer Experience seriously when it impacts the bottom line” says John Hughes MD at Customer Service Network
Bovis Homes struggles to keep to completion and move-in targets. Founded in 1885, Bovis Homes are a well known property building and renovation firm with operations across the UK.
Troubled housebuilder Bovis Homes has said it will have cleared customer service issues by the end of the year in which people complained they were moving into unfinished properties.
In its half year results, the New Ash Green-based company said the problems had been identified and were “all very fixable, with good progress already made”.
Earlier this year it emerged it had offered to pay customers up to £3,000 to move into unfinished homes to meet completion targets.
Read the full story on the Kent Online website: http://www.kentonline.co.uk/kent-business/county-news/bovis-homes-clear-problems-end-2017-new-ash-green-paid-move-into-unfinished-properties-131731/