Welcome to Service Benchmarking.com, Customer Service Benchmarking
Customer service delivery needs context.
Most organisations either measure their performance or, at least, know that they need to. But just measuring – however important – means little without context.
That’s where benchmarking fits in. CSN recognises that it’s an important element and that it’s incredibly useful to know how your numbers stand up to other organisations.
Although it’s fairly obvious that you want to compare your results against your competitors, many leading or forward-thinking organisations are looking beyond their sector:
- To learn from the best and understand how their issues are handled in other sectors
- To see what they could achieve and set aspirational goals
- To develop a brand reputation for service irrespective of what sector they are in
We can help you benchmark.
CSN Benchmarking Database
A guide to how your scores compare. We have a massive archive of benchmarking data from across the UK on 20 key areas of service excellence. Enter your own scores via a short survey and we do the rest, providing you with benchmark comparisons against up-to-date numbers from inside and outside of your sector. A 12-month licence is available to use this service.
CSN Accreditation
Any organisation that enters our accreditation programme receives a report that compares their results against all other organisations that have made a submission.
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Want to know more? Click here to request further details or call 01902 311641.
