Customer Service Network (CSN) are the UK’s leading independent customer service excellence organisation.

We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions that make a real difference to the customer experience.

CSN provide support for every step of the service excellence journey including customer service excellence assessment and accreditation, customer and employee surveys, benchmarking, events, people development and complaint management.

Our customers see significant benefits including differentiation from their competitors, cost savings, people engagement, a service excellence reputation, improved customer satisfaction, loyalty and advocacy and most importantly, a return on their investment.

In 2012, we became a regional partner of The International Customer Service Institute, and have exclusive rights to provide The International Standard for Service Excellence in the UK.

This allows CSN to further support the service excellence journey with a range of global products and services that help our customers to be amongst the very best in their field.