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Clicktools is the first on demand feedback management solution to provide industry strength technology at a price everyone can afford. Organisations of all sizes use Clicktools to improve customer satisfaction, employee retention and performance, and market research. Clicktools reduces the cost of managing feedback, improves response rates and increases profitability and loyalty through improved customer and employee experiences. Customers include Eurostar, Economist, O2, Royal Bank of Scotland, Shell and Yamaha. Clicktools also support the intellectual development of the Service Excellence Awards, and they operate the online entry system for the Awards. For more information contact -
ComplaintCommunity
ComplaintCommunity has got a whole suite of custom-built easy to use online tools, to support all businesses to successfully manage their customers complaints and improve their customer service. Through ComplaintAdvice, a unique dedicated business service designed to help companies use their complaints, they provide expert advice on business and in particular, customer service improvement.
CSN is proud to be a Platinum Partner of ComplaintCommunity. A FREE 60-day trial and discounts on ComplaintCommunity is available to CSN Members.
The Warwick Diploma in Service Leadership was created in conjunction with the Customer Service Network. It will give you a critical understanding of the design and delivery of service leadership within a variety of organisations. It will enable you to become a more effective manager and leader through the application of best practice in service. The course strikes an ideal balance between work and study; because of its modular format it doesn't require long periods away from work. The study programme consists of eight, three day modular workshops held over 18 months.
3d development has operated in the areas of personal, management and organisational development for over 15 years. We have worked closely with the 3d team over the last 4 years and have been left in no doubt as the effectiveness of their style and approach. The 3d development team won a National Training Award in 2006 in recognition of their management development work.
The 3d team also support our Strategy Development Group and again the feedback has been very positive