CSN Complaints Forum

04-11-2010

Venue: TBC

More details of this event will appear shortly

For more details visit: http://www.csn-journey2excellence.com/CSN/products/complaints/CSN%20Complaints%20Forum

Premier Club Meeting

18-11-2010

Venue: TBC

More details on this event will appear shortly

For more details visit: http://

Customer Journey Mapping & Measurement

03-11-2010

Venue: CSN Academy, Wolverhampton

CSN Academy Presents

Customer Journey Mapping & Measurement

More details on this event will appear shortly

For more details visit: http://

The Future Of Customer Service CSN Conference

09-11-2010

Venue: London

CSN Conference

The Future Of Customer Service 

What is the future of Customer Service Excellence? Where are we going? What does it look like? What will customer needs be? How will customer requirements change and what effect will it have on service organisations?

At this event we will help customer service professionals consider some of the future challenges facing them.

Some fantastic speakers are already lined up and a full announcement of the complete speaker line up will be made shortly.

So if you are interested in:

• the impact of social media on customer service 


• the latest innovations that are helping to understand customers in a much better way


• hearing from a customer service "futureoligist"


• finding out how some of the leading UK brands are planning for the future

This event is just what you need.

And what's more, non-members of CSN can purchase a place at this event for the incredible price of just £99.

As always, CSN Members will receive one free place at this event.

Further details will appear shortly

For more details visit: http://

Customer Experience Exchange 2010

15-11-2010 to 17-11-2010

Venue: Monte Carlo, Monaco

As we start to recover from global economic decline, cutting costs, improving efficiency and maximising sales are still at the top of the business agenda.

But does this go hand in hand with delivering an outstanding customer experience?

Leading corporations such as LUSH, MySpace, Orange, Zappos.com, LEGO Group, Xerox, Telefónica O2 and many more are doing just that. They'll also be sharing their secrets to success at theCustomer Experience Exchangein Monte Carlo, on the 15^th - 17th November 2010.

This executive level forum provides you with two and a half days of unprecedented learning and networking opportunities to ensure you're properly positioned to go back to the office and get those improvements under way.

The 2010 Expert Faculty Includes:

• Andrew Gerrie, Co-founder & CEO, LUSH


• Ingrid Lindberg, Chief Experience Officer, CIGNA


• Bruce Temkin, Customer Experience Transformist & Managing Partner, Temkin Group & former VP & Principal Customer Experience Analyst,  Forrester


• Tish Whitcraft, Senior Vice President, Customer Experience and Operations, MySpace


• Jay Topper, Senior Vice President, Customer Success, Rosetta Stone

And many more.

To request an Invite or for further information

Please visit: www.customerexperienceexchange.com

 

For more details visit: http://www.customerexperienceexchange.com/Event.aspx?id=261402