Istanbul Call Centre Conference and Expo 2010

25-Oct-2010 to 26-Oct-2010

Venue: Istanbul, Turkey

Istanbul Call Cemtre Conference and Expo 2010

The value of delivering extreme customer satisfaction

Day 1 - 25 October 2010

The Value of Delivering Extreme Customer Satisfaction - Joseph Jacoboni, Call Centres of America

Setting Contact Centre Performance - Tom Calvert, Author

Success Story - 2009 Istanbul Call Centre Award Winners

The Carrot Effect - Tal Frank, CEO, Incentives Solutions

Day 2 - 26 October 2010

Excellence in Complaint Management and Customer Experience - John Hughes, MD, CSN

The Customer Roadmap - Colin Taylor, CEO, The Taylor Reach Group

Forget Service Levels - THIS is what drives Extreme Customer Satisfaction, Stephen Jacobs, MD, SFJ Consulting

2010 Call Centre Award Ceremony

For more details visit: http://www.istanbulcallcenterexpo.com