CSN to put Delight into Turkish Call Centre Conference - Wednesday, 2 December, 2009

John Hughes, MD of Customer Service Netword is the keynote speaker in the 2010 Istanbul Call Centre Conference and Expo to be held on 25-26 October 2010.

Leadership and Supervisor Masterclass Recieves Rave Reviews - Friday, 5 June, 2009

Leadership and Supervisor Masterclass Recieves Rave Reviews

The recent CSN workshop in Birmingham acheived a 100% satisfaction rating from attendees with over three quarters raitng the day as EXCELLENT!

Read attendee feedback

Online Column by John Hughes - Friday, 3 April, 2009

Read Johns online column about service failure in action

John Hughes, Managing Director of CSN, has a regular on-line customer service column in Customer Stratgey Magazine.

Benchmarking Club opens for business - Thursday, 2 April, 2009

A new imminent service from CSN - the Benchmarking Club - is already attracting a steady stream of interest from members: the first 20 receive a 10% discount. The new club allows its members to see just how they are doing in terms of service excellence and to gauge exactly where their service excellence measurements fit into the surrounding business environment.

Bromfords Magical Mystery Tour - Thursday, 2 April, 2009

Site visits to CSN member locations are always popular - an opportunity to see how another organisation is getting along on their own service excellence journey. The full day organised by top housing organisation, Bromford Group on 10 March 2009 was particularly memorable for the inclusion of its very own "magical mystery tour". 

CSN broadens bespoke research services - Thursday, 2 April, 2009

Although CSN has a reputation for designing, delivering and analyzing customer satisfaction surveys and statistics, this year has seen a growth in demand for CSN's research services that are tailored to discover what's important to an organisation's customers.

CSN Supporting Customer Strategy Event, London, 12 March 2009 - Monday, 9 February, 2009

New Customer Strategies for Uncertain Times

Retaining customers and growing market share during a recession

Thursday 12th March 2009, Ambassadors Hotel, London

We have been heading towards the inevitable recession for a while now and it's fascinating to see how organisations tackle the issue of customer service in such challenging times. So it’s fantastic to see that the subject is being far from ignored, and that the Customer Strategy Conference “New Customer Strategies for Uncertain Times” is focussing on the things that can be done now to ensure there is life, and indeed, growth in the future.

CSN and Complaint Community Join Up to Tackle Complaints - Monday, 24 November, 2008

CSN and Complaint Community Join Up to Tackle Complaints

CSN are pleased to announce they are forming a partnership with ComplaintCommunity™ to provide expert advice on complaint management, service excellence and best practice as part of their ComplaintAdvice™ service...

CSN to Launch Benchmarking Service - Thursday, 20 November, 2008

CSN To Launch Benchmarking Service
 
CSN will be launching a brand new service that will allow organisations to benchmark themselves using their key customer service excellence drivers....

Places Available at Next CSN Event - Thursday, 20 November, 2008

CSN Network Event November 26, 2008 - Places Available
 
Due to a change of room, more space is available on our next Network Event at the Hilton Hotel, Coventry next week.....
 

2009 Customer Experience Awards - Thursday, 11 March, 2010

2009 UK Customer Experience Awards winners announced.