Advanced Analytics, Text Analysis,
Real Time Alerts, Online Dashboard,
CRM integration, Sentiment Analysis,
Social media Analysis, Results Infographics
Bespoke design, Classroom or Live & Online,
Web based Portal, Real customer videos,
Real time customer data & comments, Training Videos
Customer Journey Mapping, Employee Surveys, Employee Engagement Workshops, CEX/NPS Consultancy, Customer Experience Management, Complaint Handling/Management, Benchmarking
On site Assessment, Qualified CX Assessors, Robust Criteria, Detailed Report, Recommendations for Improvement, Independent Certification, Valid for 3 Years
Our next events…
Who we are…
Customer Service Network (CSN) are the UK’s leading independent customer service excellence organisation.
We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions that make a real difference to the customer experience.
Watch our video to find out more…