CSN Customer Service Network

Thursday 20th June: Service Excellence and Net Promoter™ Measurement

Thursday 4th July: Customer Effort

Understand what your customers and employees think with our bespoke and versatile surveys

• B2B & B2C Surveys
• International Surveys
• Multi-lingual Surveys
• Multi-channel Surveys
• Employee Surveys

Turn complaints into a key driver of improvement in your organisation with best practice complaint handling

• Complaints Assessment
• Complaint Journey Mapping
• Complaint Process Improvement
• Complaint Training
• Complaint Surveys

Take your customer service to the next level with our range of practical solutions, tools and services

• CustomerJourney Mapping
• Service Delivery Improvement
• Customer Service Support
• Service Benchmarking
• Customer Service Training

Gain national and international recognition and certification for your customer service

• The International Standard for Service Excellence (TISSE)