CSN Online Webinar The Customer Effort Score (CES) has been identified as the most accurate guide to a customer’s future behaviour by Harvard Business School. Simply put, the harder it is for a customer the less they are likely to use you again. This webinar looks at the score in more detail and will show […]
B2B & B2C Surveys
Complaint Journey Mapping
Complaint Process Improvement
Customer Journey Mapping
Service Delivery Improvement
Customer Service Support
Customer Service Training
The International Standard for Service Excellence (TISSE)
Our next events…
Who we are…
Customer Service Network (CSN) are the UK’s leading independent customer service excellence organisation.
We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions that make a real difference to the customer experience.
Watch our video to find out more…