The first of three webinars that look at the steps organisations can take to make customer service a real differentiation. First things first: Get the basics right and do it brilliantly. This webinar will examine how important this part is. No customer will thank you for getting the basics right but you can’t move forward […]
B2B & B2C Surveys
Complaint Journey Mapping
Complaint Process Improvement
Customer Journey Mapping
Service Delivery Improvement
Customer Service Support
Customer Service Training
The International Standard for Service Excellence (TISSE)
Who we are…
Customer Service Network (CSN) are the UK’s leading independent customer service excellence organisation.
We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions that make a real difference to the customer experience.
Watch our video to find out more…