CSN Round Table Benchmarking is widely practised when addressing operational performance improvement, but considered a far less valid activity when service improvements are sought. Why is this? CSN have always said that benchmarking isn’t rocket science. Despite some in the sector trying to make it more complicated than it needs to be, it’s really about […]
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Customer Service Network (CSN) are the UK’s leading independent customer service excellence organisation.
We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions that make a real difference to the customer experience.
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