Date: Tuesday 23 Spetember 2014 Time: Registration & coffee from 9.30am, event starts promptly at 10am and finishes no later than 3:30pm Where: Wolverhampton Following the successful webinar earlier this year, leading complaints expert, Paul Winterburn (Vodafone), looks at the 10 key steps to creating best practice complaint management in your organisation. Paul has managed the complaints […]
B2B & B2C Surveys
Complaint Journey Mapping
Complaint Process Improvement
Customer Journey Mapping
Service Delivery Improvement
Customer Service Support
Customer Service Training
The International Standard for Service Excellence (TISSE)
Who we are…
Customer Service Network (CSN) are the UK’s leading independent customer service excellence organisation.
We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions that make a real difference to the customer experience.
Watch our video to find out more…